Privacy Policy

This policy explains how The Signage Company, a trading name of Atolya Pty Ltd (ABN 14 669 606 697), collects, uses, stores and discloses personal information when you visit thesignagecompany.com.au, contact us, request a quote, create an account or place an order. We handle personal information in line with the Australian Privacy Principles.

Depending on how you deal with us, we may collect:

• your name, email address, phone number and business name
• delivery, billing and installation site addresses
• details of your enquiry, quote or order, including product options, quantities and notes
• artwork, logos, images, site photos and measurements you send us
• account login details (your password is stored in encrypted form)
• your email address if you subscribe to updates
• technical information such as your IP address, browser type and the page you came from, which is recorded when you send an enquiry and in our website logs

We do not collect or store your full card details. Card and PayPal payments are processed directly by Stripe and PayPal.

We use your information to respond to enquiries, prepare quotes, produce, deliver and install orders, process payments, provide customer support, manage your account, keep business and tax records, prevent fraud and misuse, improve our website and, if you have subscribed, send you updates. You can unsubscribe from marketing emails at any time.

We only share personal information as needed to run our business and fulfil your order, including with:

• Stripe and PayPal, to process payments
• Aramex and other carriers, to calculate delivery costs and deliver orders
• production suppliers and installers who make or install your signage
• our website hosting, email and IT service providers, including GoDaddy and Microsoft, and contractors who maintain our website
• our accountants, advisers and government authorities where required by law

We do not sell your personal information.

Some of our service providers, including Stripe, PayPal, Microsoft and GoDaddy, may store or process information outside Australia, including in the United States and other countries. We use reputable providers and take reasonable steps to make sure your information is handled appropriately.

Our website uses cookies that are needed for it to work, such as keeping you signed in, remembering your cart and protecting forms from misuse. Our hosting provider may also record basic visit information. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including using secure connections on our website and limiting access to people who need it. We keep information only for as long as we need it for the purposes above or as required by law.

You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by contacting us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

The Signage Company (Atolya Pty Ltd)
Sydney NSW
Email: info@thesignagecompany.com.au
Phone: 0434 520 699

We may update this policy from time to time. The current version is always published on this page.